REFUND POLICY
At The Wilson Jacket, we aim to provide a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, we offer a clear and transparent refund and exchange process under the following terms.
Returns
- Products may be returned within 30 days of receiving the order.
- Items must be unused, unwashed, and in original condition, including all original tags and packaging.
- Customized or personalized items are non-refundable, except in cases where the product is defective or damaged upon delivery.
Refunds
Once your returned item is received and inspected, you will be notified regarding the approval or rejection of your refund.
Approved refunds are processed to the original payment method within 5–10 business days.
Exchanges
- If you wish to exchange an item for a different size or style, please contact our support team at sales@thewilsonjacket.com with your order details.
- Exchange requests are subject to product availability and return eligibility conditions.
Damaged or Defective Items
- If you receive a damaged or defective product, please contact us at sales@thewilsonjacket.com with your order number and clear photos of the issue.
- After review, we will offer a refund or exchange as applicable.
- Return shipping costs are the responsibility of the buyer.
Customer Support:
For any questions related to refunds or exchanges, please reach out to our customer support team:
