RETURN & EXCHANGE POLICY
At The Wilson Jacket, customer satisfaction is important to us. We offer returns and exchanges for both defective and non-defective products under the following terms and conditions.
Eligibility for Returns Policy
- Products must be returned within 30 days of receiving your order.
- Items must be in their original condition, unused, unwashed, and returned with original tags and packaging.
- Custom-made or personalized products are not eligible for return or exchange.
- Orders containing multiple pieces of the same product (same or different sizes) are not eligible for return, refund, or exchange.
- Returns, refunds, or exchanges due to change of mind are not accepted. All requests must include a valid reason.
Restocking Fee:
- No restocking fee applies for any returns or exchanges.
Return Process:
- Contact our support team at sales@thewilsonjacket.com with your order number and reason for return.
- Once approved, you will receive a Return Authorization along with clear return instructions.
- Items must be returned using a trackable shipping method to ensure safe delivery.
Exchange Policy
- If you wish to exchange an item for a different size, we will provide a brand-new replacement at no additional product cost.
- The customer is responsible for reshipping charges.
- To initiate an exchange, contact us at sales@thewilsonjacket.com with your order details.
- Returned items must meet all eligibility conditions listed above.
The Wilson Jacket aims to make the exchange process simple, fair, and transparent.
Refunds:
- Refunds are issued to the original payment method within 5–7 business days after the returned item is received and inspected.
Damaged or Incorrect Items:
- If your order arrives damaged, defective, or incorrect, please contact us at sales@thewilsonjacket.com with your order number and clear photos of the issue.
- We will review the case and offer a refund or exchange as applicable.
- Return shipping costs are the responsibility of the buyer.
Customer Support:
- Our support team is available Monday–Saturday, 9 AM – 6 PM (EST) to assist with any return or exchange inquiries.
The Wilson Jacket is committed to making returns and exchanges simple, fast, and hassle-free for all customers.
